In business, systems thinking is about looking at the way you run your business (or how your business runs you!) and implementing procedures to ensure a level of consistent service to your customer. As a result, there is created a mechanism for addressing and eliminating annoying errors, pet peeves and overlooked details. A net is created to catch the details that fall between the cracks, and these are the details that are the difference between good and excellent results. These concepts can be applied to any business wishing to improve the quality of its performance.